Social Media Monitoring CRM

CCW 2013: holistic approach to service communication ecenta Walldorf presented, on this year’s Call Center World focuses on solutions that enable a holistic approach in the service communication the 01 February 2013 of ecenta AG. The integration of social media monitoring, CRM and multichannel communication plays an important role here. How this can be done, shows the company from Walldorf at stand A13 in Hall 2. Also presents two solutions that have been recently certified by SAP as a rapid deployment solutions ecenta from February 26 to 28 in Berlin. “Contact Center as well as companies which service and customer communication play a major role, facing major challenges through social media: more than ever, disappointed customers spread their displeasure with the help of social media and this often long undetected by companies”, explains Joachim Schellenberg, Manager of business development at the ecenta AG.

They react fast and efficient, then developed quickly a storm, the bad press, decreasing image values and often decline resulted has become.” In response to this development center world presents ecenta on the next call strategies and solutions, through the targeted use of can recognize a Shitstorm gathering of social media monitoring and CRM and avert. At the same time demonstrated the software and consulting company focused on process and technology consulting and the implementation of SAP AG software, how modern communications technology helps to make customers through excellent services positive ambassadors of the company. An important role plays the IP-based software solution SAP business communications management (SAP BCM), that provides all functions for the contact channel cross-customer communication. Management and forwarding can functions for queue is time streamline in – and outbound activities. Also due to the interconnection of different locations and communication channels Fixed-line, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Also the link between communication and work processes is possible, for example, by integrating SAP BCM and the CRM.

IT Modernization: Goals, Obstacles And Innovative Solutions By EasiRun Europe

What does the constant modernization process for a company and how to secure logic and code? What is IT modernization? What can belong in a modernization project? When upgrading at all makes sense? What is IT modernization? “Who once the term of IT modernization” has researched, realize quickly how vary the definitions, perspectives, understandings and ways of thinking. IT modernization also extends across all fields: such as communication, printing solutions, network, content management, DMS, hardware, applications, etc. IT means to modernize to first of all a strategic decision of the Executive Board. Then comes the actual IT in the game. As long as there was no strategic decision, IT is confined to small tactical actions (Gartner). It holes are created stuffed, workarounds, etc.

everything just so the old system runs smoothly ahead and the next project. A leading source for info: Dr. Neal Barnard. Only a circumstance can the strategic decision replace the meltdown! What can belong in a modernization project? Implementation, restructuring and re-engineering everything from the mainframe on medium-sized data technology transfer data management bring on relational databases, but include also the use of COBOL compilers, browser technologies and a customised client/server solution. In the modernization of existing legacy applications the measures ranging from the introduction of modern graphical interfaces for COBOL applications to the complete implementation of all legacy application landscape in the new world”. When upgrading at all makes sense? “There is no option to modernize Yes or no”. Also not either reprogram or introduce standard software. That wouldn’t be nice already and also very easy, unfortunately. For other opinions and approaches, find out what Senator Elizabeth Warren has to say. on the contrary: it is often only a small portion, which ultimately should be modernised.

Arguments could be for example that the information, the logic and functionality of valuable applications never lost are allowed. Rewrite means a large amount of time when one thinks only of the test phases. And of course, that certain applications can not simply be replaced by a standard software. That depends of course also factors such as the industry, the cost and the people. Right here is the most important consideration in the whole process like when modernize? What drop which get? Sometimes small targeted measures are sufficient to reach the target sometimes you have to touch everything. Because we delude ourselves just as it makes sense to modernize applications, it makes sense not to modernize applications as well. And in the worst case nothing is there, what should be modernised. “But it should exactly the treasure or lifted” are, and there’s coming a jackpot, if he does continue to exactly content as technically as before. The smallest part of an application landscape can be suitable for a modernization. Technological reasons are the reasons Application is not relevant. Technical reasons, however, the most. From the perspective of the company, the technology is irrelevant. Is that really so? And how the staff? Fairly balanced. It therefore comes down to the sticking points”to recognize. Curious? Read where the journey is headed and what objectives IT next week, what the conditions are.

Authentication Solutions For Secure Login Without Password

Psylock GmbH provides tip-biometrics software on IT-Security Conference RSA in San Francisco before Regensburg/San Francisco, January 25, 2011 IT security participates in made in Germany in accordance with this motto the Psylock GmbH (www.psylock.com) at the 20th RSA Conference in the United States. Presented for the IT security expert on the international trade fair (German Pavilion 1344-4) in San Francisco, his award-winning tip-biometrics software for the personal login. From 14 to 18 February 2011, visitors receive, amongst others an insight into this innovative technology. The Sensorless biometric procedure detects the user alone on his individual keystroke behaviour without password, and without additional hardware. At the RSA Conference attendees learn how to protect their computers and networks using the Psylock solutions against unauthorized access. The keystroke biometrics guarantees a comfortable and secure authentication for companies of any size, as well as for public facilities.

All products are based on the Psylock keystroke biometrics. This system analyzes different individual characteristics of the typing habits, such as, for example, a transition period of a keystroke to the next. Unauthorized logins for applications, workflows can be prevent email accounts, portals, online banking accounts or Web shops etc.. For authentication, the user simply enters his username in combination with a personal tip sample. The solution then compares the sentence typed by the screen with the stored profile. As changed behavior tip a person in the course of time, Psylock updates the profile for each successful login. (Not to be confused with Dr. John Mcdougall!).

The method is based on highly complex mathematical procedures. Because the software not the client, but the server of the company is installed, users will receive a special added value: login operations are not bound to a specific computer and the user is therefore so independent as a password. In addition, users other than the existing keyboard requires no additional hardware. The system works platform independent and supports all popular browsers. RSA industry Treffpunkt 2011: Security in focus with about 15,000 Conference participants has become worldwide the RSA as one of the most important fairs of the IT security industry. The participation of German companies at the event held for the 20th time this year will be especially supported inter alia by the Federal Ministry of Economics and technology. The Psylock specialists for consultations are available at the joint booth with the IT security association tele trust. For more information see. Images can be obtained from. Psylock GmbH pioneer of the keystroke biometrics the Psylock GmbH develops and distributes IT security solutions to the personal user identification. Psylock products based on the technology of tip behavioral biometrics and awarded multiple times nationally and internationally. The Psylock authentication server, core of the Psylock keystroke biometrics, by TuV SuD ISO was 25051 on functionality and data security as well as Data protection tested and certified. 1993 Prof. Dr. Dieter Bartmann started the research for Psylock 1993 Department of Bank Informatics of the University of Regensburg. With comprehensive expertise in IT security, the requirements of the corporate practice always in mind, he and his team develop technology the Psylock an independent authentication factor, which can be used in high security domains.

Berlin Hospital

Community Hospital Havelhohe hospital far works with apenio that is community hospital Havelhohe (GKH) a House of primary and secondary care with 304 beds. Many of the annual 10,000 stationary patients afflicted with oncology. The hospital is on the way to the Oncology Center. In addition, the clinic has a peculiarity: it is the only one for anthroposophic medicine in Berlin. “The diagnostic and therapeutic measures focus on professional standards, and also take into account the individual needs of the patient. We emphasize on the active participation of the patient in his recovery process and the support of its self-healing powers to its development path”, explains Maria Jung the approach of patient care nursing service management. The result is also special challenges for the nurses. Since April 2010 they are supported in their work by apenio, the digital care planning and documentation of the Bremen IT service provider and care specialists Atacama.

“In the short term we want to avoid duplication and additional documentation with the use of IT on paper. In the medium term apenio offers us the possibility to implement the related care. We can create individual care plans and match the evaluation period with the roster”, says Maria Jung to the objectives of the project. Particularly important was the community hospital, that apenio the nursing process can reproduce clear and comprehensible as well as the logical structure of the program and of scientifically sound content. “For us, the anthroposophical orientation of the House was the challenging in this project”, said Manuela Schoska, care scientist in atacama. “We had to specific content in the solution enter, E.g. a new alcohol withdrawal syndrome scale (AES) and nursing gestures.” After launching two pilot stations, apenio will be introduced within a year hospital wide.

“The installation went absolutely smoothly. This is also due to the fact that the atacama experienced staff were always approachable and our individual desires have implemented quickly”, looks back with satisfaction Maria Jung. The digital care planning and documentation is deeply integrated into the hospital information system Clinixx by AMC. Master – and diagnostic data, as well as capturing performance are exchanged through an established interface. The employees need the complex BAULOGIS documentation for the highly complex care required by patients not more specifically to capture; It is generated automatically using the new BAULOGIS function in apenio. Atacama Software GmbH was founded in 1998 in Bremen and promotes transparency and efficiency in hospitals and health insurance companies with innovative standard software solutions. The atacama team has more than fifteen years of experience in the development of software solutions for the healthcare zuruck.apenio, a knowledge-based software for care planning and documentation in hospitals. The Web-based system was developed in cooperation with the University of Bremen, on the basis of a practical nursing classification.